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Tired of hearing "No" and "It's our policy"? Fed up with being given the runaround?
Find out what your flight rights are and how to enforce them.
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Damage, Delay, and Loss

Air Passenger Bill

Denied Boarding

Canada, US, and EU/EEA

Air Passenger Bill

Air Passenger Bill

Flaws and Consequences

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48 hours is not a reasonable time for providing alternate transportation.

While it might appear plausible at first sight, there are good reasons to doubt its veracity.

Things to consider before cancelling your trip.

Didn't get what you paid for? Find out how to reverse credit card charges under provincial law.

Report calls on government to require airlines to issue full refunds immediately.

Six consumer protection groups call on the feds to take immediate action.

Passengers who give up their travel in response to health authority advisories are entitled to a full refund to the original form of payment.

No compensation in the most common cases of flight delays and cancellations.