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Know your rights» Read more »

Tired of hearing "No" and "It's our policy"? Fed up with being given the runaround?
Find out what your flight rights are and how to enforce them.
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48 hours is not a reasonable time for providing alternate transportation.

Report calls on government to require airlines to issue full refunds immediately.

Didn't get what you paid for? Find out how to reverse credit card charges under provincial law.

Restoring consumers' confidence and the rule of law is vital for the aviation sector's recovery, Dr. Gábor Lukács told Standing Committee on Transport.

Six consumer protection groups call on the feds to take immediate action.

Passengers who give up their travel in response to health authority advisories are entitled to a full refund to the original form of payment.

The government argues the new rules are "world class." Nothing could not be further from the truth.

The report shows that the proposed rules undermine the rights of passengers in some key areas, while largely regifting existing rights in other areas.

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